The Role of Data Scienceĭata Science is often a somewhat nebulously defined role within an organization. All of this is stored in a real-time Knowledge Graph that also knows (and stores) everything about customers and agents and provides the raw data for machine learning to improve doing the business of ISO. A taxonomy of the products and services sold, speech recognition to turn conversations into text, a taxonomy driven entity extractor to take the important concepts out of conversations, and machine learning to classify chats in various ways. An ISO is enabled by at least five main technologies. In the modern Intelligent Sales Organization (“ISO”) the interactions between agent and customer are a source of rich information that helps agents to improve the quality of the interaction in real time, creates more sales, and provides far better analytics for management. The details:In the typical sales organization the contents of the actual chat or voice conversation between agent and customer is a black hole. We describe a real world Intelligent Sales Organization that uses graph based technology for taxonomy driven entity extraction, speech recognition, machine learning and predictive analytics to improve quality of conversations, increase sales and improve business visibility. The Intelligent Sales Organization Runs on Speech Recognition, Knowledge Graphs and AIĭr. Below are the first round of confirmed talks.
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